Privacy Policy

Your Privacy Matters to Us

At Rikaya, we believe that trust is the foundation of every relationship with our customers. Protecting your personal information is one of our highest priorities. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, create an account, place an order, subscribe to our communications, or interact with our services.

By accessing or using the Rikaya website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with these terms, we recommend discontinuing the use of our website and services.


Information We Collect

To provide you with a seamless shopping experience, we may collect various types of information when you interact with our website.

Personal Information

When you place an order or contact us, we may collect information, including the following:

  • Full Name

  • Mobile Number

  • Email Address

  • Shipping Address

  • Billing Address

  • PIN Code

  • Order Details

  • Purchase History

  • Customer Support Requests

This information helps us process your orders accurately and provide better customer service.


Payment Information

For online purchases, payments are securely processed through trusted third-party payment gateway providers.

Rikaya never stores your

  • Debit Card Number

  • Credit Card Number

  • CVV Number

  • UPI PIN

  • Internet Banking Password

All payment transactions are encrypted using industry-standard security protocols to protect your financial information.


Technical Information

Whenever you visit our website, certain information is automatically collected, including:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Date & Time of Visit

  • Pages Viewed

  • Time Spent on Website

  • Click Activity

  • Referring Website

This information helps us improve website performance and user experience.


Cookies & Tracking Technologies

Our website uses cookies and similar technologies to provide a faster, smoother, and more personalised browsing experience.

Cookies help us to:

  • Remember your preferences

  • Save items in your shopping cart

  • Improve website speed

  • Understand customer behaviour

  • Analyse website traffic

  • Improve future user experience

You may disable cookies through your browser settings; however, some website features may not function properly.


How We Use Your Information

We use the information collected to provide high-quality products and services.

Your information may be used to:

  • Process your orders

  • Confirm payments

  • Deliver products

  • Send shipping updates

  • Respond to enquiries

  • Improve our website

  • Improve customer experience

  • Detect fraudulent activities

  • Maintain account security

  • Conduct internal analysis

  • Launch new products

  • Share promotional offers (only with your consent)

  • Comply with legal obligations


Marketing Communications

With your permission, we may send:

  • Product Launch Updates

  • Promotional Offers

  • Festival Discounts

  • New Collection Announcements

  • Educational Hair Care Tips

  • Exclusive Customer Rewards

You can unsubscribe from promotional emails or SMS at any time by clicking the unsubscribe link or contacting our customer support team.


Information Sharing

Your privacy is important to us.

We never sell, rent, lease, or trade your personal information to any third party for marketing purposes.

However, your information may be shared with trusted partners only when necessary, including:

Delivery Partners

To deliver your orders safely, we may share your

  • Name

  • Address

  • Contact Number

with our courier partners.


Payment Gateway Providers

To complete secure online transactions, payment details are shared only with authorised payment gateway providers.


Technology Service Providers

We may work with trusted service providers for:

  • Website Hosting

  • Cloud Storage

  • Technical Maintenance

  • Customer Support Tools

  • Email Communication

These providers are contractually required to protect your information.


Legal Authorities

Your information may be disclosed when required by:

  • Court Orders

  • Government Authorities

  • Law Enforcement Agencies

  • Regulatory Bodies

or where disclosure is required by applicable law.


Data Security

Protecting your personal information is extremely important to us.

We implement various security measures, including the following:

  • SSL Encryption

  • Secure Servers

  • Firewall Protection

  • Access Control Systems

  • Password Protection

  • Regular Security Monitoring

Although we take every reasonable precaution, no online system can guarantee 100% security.


Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Maintain purchase records

  • Meet tax and legal obligations

  • Resolve disputes

  • Enforce our policies

When your information is no longer required, it is securely deleted or anonymised.


Your Privacy Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Request deletion of eligible personal data

  • Withdraw marketing consent

  • Request information regarding your stored data

To exercise any of these rights, please contact our customer support team.


Third-Party Links

Our website may contain links to third-party websites for your convenience.

Rikaya is not responsible for the privacy practices, content, or security of these external websites.

We encourage you to review their respective Privacy Policies before providing any personal information.


Children's Privacy

Our products are intended for individuals legally permitted to purchase cosmetic products.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected unintentionally, appropriate steps will be taken to remove it promptly.


Policy Updates

Rikaya may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

The updated version will be published on this page with the revised effective date.

Continued use of our website after any changes indicates your acceptance of the revised Privacy Policy.


Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we collect and use your personal information, please contact our Customer Support team.

We are committed to protecting your privacy and ensuring a secure, transparent, and trusted shopping experience for every Rikaya customer.