Return & Exchange Policy

At Rikaya, customer satisfaction and product quality are at the heart of everything we do. Every product is carefully manufactured, inspected, and securely packed before dispatch to ensure it reaches you in excellent condition. Due to the personal care and hygienic nature of our products, we maintain a strict No Return policy once an order has been delivered.

No Return Policy

For hygiene and safety reasons, we do not accept returns on any Rikaya products after delivery. We kindly request customers to review their order details, including the selected product, shade, and quantity, before completing their purchase. Returns cannot be accepted for reasons such as a change of mind, incorrect product selection, dissatisfaction with personal colour preference, individual variations in hair colour results, or failure to follow the recommended instructions and patch test.

Exchange Policy

We offer an exchange only if the product is found to be damaged at the time of opening the package. To request an exchange, customers must record a continuous and uninterrupted unboxing video from the moment the sealed shipping package is opened until the damaged product is clearly visible. The exchange request must be submitted within 24 hours of delivery along with the order number, clear photographs of the damaged product, and the complete unboxing video.

Customers can send their exchange request to support@rikayacare.com or contact us via WhatsApp: +91 7292000910. Claims submitted without a complete unboxing video may not be eligible for exchange. After verification, if the claim is approved, a replacement product will be arranged at no additional cost.

Important Information

Hair colour results naturally vary from person to person depending on factors such as existing hair colour, hair texture, previous chemical treatments, application method, and processing time. These natural variations are not considered manufacturing defects and therefore do not qualify for a return or exchange. Similarly, products damaged due to improper storage, misuse, or normal wear and tear are not eligible for replacement.

At Rikaya, we are committed to delivering quality products and a transparent customer experience. If you have any questions regarding your order or our Return & Exchange Policy, our customer support team will be happy to assist you.