Cancellation Policy

At Rikaya, we are committed to processing every order quickly and efficiently to ensure timely delivery. As soon as an order is confirmed, our team begins preparing it for dispatch. Therefore, we recommend that customers carefully review their selected product, shade, quantity, and delivery details before completing their purchase.

Cancellation of Cash on Delivery (COD) Orders

Cash on Delivery (COD) orders may be cancelled only within 24 hours of placing the order on our website. Cancellation requests received after the 24-hour window cannot be accepted, as the order may already be under processing or ready for shipment.

Prepaid Orders

Once a prepaid order has been successfully placed and confirmed, it cannot be cancelled. This allows us to maintain a smooth order processing system and ensure faster dispatch of your purchase.

Order Modifications

After an order has been placed, we are unable to make changes to:

  • Product selection

  • Hair colour shade

  • Quantity ordered

  • Delivery address

  • Contact information

To avoid any inconvenience, please verify all order details carefully before confirming your purchase.

Need Assistance?

If you wish to cancel an eligible Cash on Delivery (COD) order within the permitted cancellation period, please contact our Customer Support team as soon as possible. Our team will review your request and assist you in accordance with our cancellation policy.

At Rikaya, we value your trust and strive

e to provide a smooth, transparent, and reliable shopping experience. Our cancellation policy is designed to ensure efficient order processing while maintaining the highest standards of customer service.