Terms & Conditions

Welcome to Rikaya. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before using our services. The policy below is based on the information provided in your document and related website policies.

Acceptance of Terms

By using the Rikaya website, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Return & Exchange Policy, Cancellation Policy, and Disclaimer. If you do not agree with any part of these terms, please refrain from using our website or purchasing our products.

Product Information

We try our best to ensure that all product descriptions, images, and information displayed on our website are accurate and up to date. However, product images, colour representations, and before-and-after photographs are for illustrative purposes only. Actual hair colour results may vary depending on individual hair characteristics and proper application of the product.

Orders & Payments

All orders are subject to acceptance and availability. Once an order is successfully placed, it enters our processing system. Customers are requested to verify their product selection, shade, quantity, and delivery details before completing the purchase. Cancellation of orders will be governed by our Cancellation Policy.

Pricing

All product prices displayed on the website are listed in Indian Rupees (INR) and are subject to change without prior notice. Applicable taxes and shipping charges, if any, will be displayed during the checkout process before payment confirmation.

Product Usage

Rikaya products are intended for external cosmetic use only. Customers should carefully read and follow the instructions provided with the product. We strongly recommend performing a patch test 24 hours before each application. Rikaya shall not be responsible for any issues arising from improper use, failure to follow instructions, misuse, or modification of the product.

Intellectual Property

All content available on the Rikaya website, including logos, product names, text, graphics, images, designs, icons, and other materials, is the intellectual property of Rikaya or its respective owners and is protected under applicable intellectual property laws. No content may be copied, reproduced, modified, distributed, or used without prior written permission.

Limitation of Liability

Rikaya makes every effort to provide accurate information and quality products. However, we do not guarantee that the website will always be uninterrupted or error-free. To the maximum extent permitted by law, Rikaya shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information while placing an order.

  • Use the website only for lawful purposes.

  • Refrain from any activity that may harm, disrupt, or interfere with the website or its services.

  • Maintain the confidentiality of your account information, where applicable.

Privacy

Any personal information collected through our website will be handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website or the purchase of Rikaya products shall be subject to the exclusive jurisdiction of the competent courts in Haryana, India.

Changes to These Terms

Rikaya reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon being published on this website. Continued use of the website after such updates constitutes your acceptance of the revised Terms & Conditions.

Contact Us

If you have any questions regarding these Terms & Conditions or any of our policies, please contact our Customer Support team. We will be happy to assist you with any queries related to our products, orders, or website services.