Terms of Service

Welcome to Rikaya. We are delighted to have you as part of our community. These Terms of Service outline the rules, responsibilities, and conditions that govern your use of the Rikaya website, products, and services. By accessing our website, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms.

Our goal is to provide every customer with a safe, secure, transparent, and enjoyable shopping experience while maintaining the highest standards of quality, service, and customer satisfaction.


Acceptance of Terms

By using the Rikaya website, you agree to comply with these Terms of Service, along with our Privacy Policy, Shipping Policy, Return & Exchange Policy, Cancellation Policy, and Disclaimer. These policies work together to explain your rights, responsibilities, and the services we provide.

If you do not agree with any part of these Terms, we kindly request that you discontinue using our website and services.


Eligibility to Use Our Services

Our website is intended for individuals who are legally eligible to enter into a binding agreement under the applicable laws of India.

By using this website, you confirm that:

  • The information provided by you is accurate and complete.

  • You are legally capable of making online purchases.

  • You will use our website only for lawful purposes.

  • You will not misuse or interfere with the operation of our services.


Your Account Responsibilities

When you create an account with Rikaya, you are responsible for maintaining the confidentiality of your login credentials and ensuring that your account information remains accurate and up to date.

You agree to:

  • Provide accurate personal information.

  • Keep your contact details updated.

  • Protect your account password.

  • Notify us immediately if you suspect unauthorized access to your account.

Rikaya shall not be responsible for any loss resulting from unauthorized use of your account due to failure to protect your login credentials.


Product Information & Availability

We make every effort to provide accurate information regarding our products, including descriptions, ingredients, usage instructions, packaging, and images.

However:

  • Product images are for illustrative purposes only.

  • Packaging design may change without prior notice.

  • Colour shades displayed on different devices may appear slightly different.

  • Individual hair colour results may vary depending on hair texture, existing colour, grey percentage, previous treatments, and application method.

We continuously improve our products and reserve the right to modify product specifications whenever necessary without affecting product quality.


Orders & Order Acceptance

When you place an order on our website, it represents a request to purchase our products.

After receiving your order:

  • We verify product availability.

  • Payment verification is completed.

  • Your order enters our processing system.

  • Order confirmation is sent via Email, SMS, or WhatsApp.

Rikaya reserves the right to reject or cancel any order in situations such as:

  • Incorrect pricing due to technical errors.

  • Product being out of stock.

  • Incomplete customer information.

  • Payment verification failure.

  • Suspected fraudulent activity.

  • Violation of our Terms of Service.


Pricing & Payments

All prices displayed on the Rikaya website are listed in Indian Rupees (INR).

Prices may be updated periodically without prior notice.

The final payable amount may include:

  • Applicable Taxes

  • Shipping Charges (if applicable)

  • Promotional Discounts

  • Coupon Benefits

Secure payment options may include:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (where available)

All online transactions are processed through secure payment gateway partners.


Shipping & Delivery

Once your order is confirmed, we begin processing it as quickly as possible.

Delivery timelines may vary depending on:

  • Customer location

  • Courier partner availability

  • Weather conditions

  • Public holidays

  • Natural events

  • Unexpected operational delays

Estimated delivery dates are provided for guidance only and should not be considered guaranteed delivery commitments.


Returns, Exchanges & Cancellations

Our policies regarding Returns, Exchanges, Refunds, and Order Cancellations are explained separately in our:

  • Return & Exchange Policy

  • Cancellation Policy

  • Shipping Policy

Customers are encouraged to review these policies before completing any purchase.


Proper Use of Products

Rikaya products are developed for external cosmetic use only.

To achieve the best possible results:

  • Carefully read all instructions before application.

  • Perform a patch test at least 24 hours before every use.

  • Avoid contact with eyes.

  • Keep products away from children.

  • Store products in a cool and dry place.

Improper application, misuse, or failure to follow instructions may affect product performance.


Intellectual Property Rights

All intellectual property displayed on this website belongs exclusively to Rikaya or its respective owners.

This includes:

  • Brand Name

  • Logo

  • Product Names

  • Website Design

  • Graphics

  • Product Images

  • Videos

  • Text Content

  • Product Descriptions

  • Icons

  • Brochures

  • Marketing Material

No content may be copied, reproduced, distributed, modified, translated, published, or commercially used without our prior written permission.

 unauthorised use may result in legal action.


User Conduct

While using our website, you agree not to:

  • Upload harmful software or viruses.

  • Attempt unauthorised access to our systems.

  • Use false information.

  • Disrupt website functionality.

  • Copy website content without permission.

  • Engage in fraudulent or illegal activities.

Rikaya reserves the right to suspend or terminate access to users who violate these Terms.


Limitation of Liability

While we strive to provide accurate information and high-quality products, Rikaya cannot guarantee uninterrupted access to the website or that every page will always be error-free.

To the maximum extent permitted by law, Rikaya shall not be liable for indirect, incidental, special, or consequential damages arising from:

  • Website interruptions

  • Technical issues

  • Delayed deliveries

  • Product misuse

  • Incorrect application

  • Individual variations in product performance


Privacy & Data Protection

Your personal information is handled with the highest level of confidentiality.

All information collected through our website is managed in accordance with our Privacy Policy. We are committed to protecting your personal information and maintaining secure online transactions.


Changes to Our Services

To continuously improve customer experience, Rikaya reserves the right to:

  • Modify products

  • Update pricing

  • Introduce new services

  • Improve website functionality

  • Update policies

  • Revise these Terms of Service

Changes become effective immediately after being published on our website.


Governing Law

These Terms of Service shall be governed by the laws of India.

Any dispute arising from the use of the Rikaya website or purchase of our products shall be subject to the exclusive jurisdiction of the competent courts in Haryana, India.


Contact Us

If you have any questions regarding these Terms of Service, our products, or our policies, please feel free to contact our Customer Support team. We are always happy to assist you and ensure that your experience with Rikaya is smooth, transparent, and satisfying.