Shipping Policy

At Rikaya, we are committed to delivering your orders safely, efficiently, and on time. Every product is carefully inspected, securely packed, and dispatched with trusted delivery partners to ensure it reaches you in excellent condition. Our goal is to provide a smooth and reliable shopping experience for customers across India.

Delivery Coverage

We proudly offer shipping across India. Whether you live in a metropolitan city, a small town, or a remote location, we strive to deliver your Rikaya products safely and efficiently. Free shipping is available on all eligible prepaid and Cash on Delivery (COD), where applicable, orders.

Order Processing

Orders are generally processed within 1–2 business days after order confirmation. Orders placed on Sundays or public holidays will be processed on the next working day. Once your order has been prepared and dispatched, you will receive a confirmation notification with tracking details.

Estimated Delivery Time

Our estimated delivery timelines are:

  • Delhi NCR: 2–4 Business Days

  • Other Cities & Towns: 3–7 Business Days

  • Remote Locations: 5–10 Business Days

These delivery timelines are estimates and may vary due to weather conditions, courier service delays, public holidays, or other unforeseen circumstances beyond our control.

Order Tracking

Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, or email. You can use this tracking information to monitor the status of your shipment and estimate its delivery date.

Delivery Attempts

Our courier partners generally make multiple delivery attempts to ensure successful delivery. If the delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the shipment, the package may be returned to our warehouse. We recommend providing complete and accurate delivery information to avoid any delays.

Important Information

Please ensure that the shipping address and contact details provided during checkout are accurate and complete. Rikaya is not responsible for delays or failed deliveries resulting from incorrect customer information or circumstances beyond our reasonable control. Delivery schedules may also be affected during festivals, natural events, or peak shipping periods.

Need Assistance?

If you have any questions regarding your order, shipment, or delivery status, our Customer Support team is always ready to assist you. We are committed to providing a seamless shopping experience and ensuring that every Rikaya order reaches you safely and on time.